Returns & Exchanges
At MonaWatch, we want you to be completely satisfied with your purchase. If your new timepiece doesn't meet your expectations, you can return it in its original, unworn condition within 30 days of delivery.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the watch in its original brand packaging, including all manuals, warranty cards, and protective films to ensure a full refund.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technicians verify the watch's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing