Frequently Asked Questions
Everything you need to know about your MonaWatch experience
Are all watches sold on MonaWatch authentic?
Yes, we guarantee that every timepiece sold on our platform is 100% authentic and comes with its original manufacturer packaging and documentation.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original condition. Please ensure all protective films and tags are intact to qualify for a full refund.
Do the watches come with a warranty?
Every watch purchased from MonaWatch includes a 2-year limited warranty covering internal movement defects and manufacturing flaws.
Can I have the watch band resized before shipping?
Currently, we ship watches with the factory-standard band length. We recommend visiting a local jeweler for a professional fitting to ensure the perfect wrist size.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.